Back in December, I posted my advice on what to do with a wet iPhone. I’d nursed my iPhone back to (relatively good) health, and all seemed fine. Calls would be dropped now and then, and the screen was a bit flaky, but on the whole the phone wasn’t ruined. Or so I thought…
Then a few months passed, and while I was on a business trip in California, my phone decided to stop placing or receiving calls. I would dial, and “call failed” would display on the screen. I chalked it up to spotty coverage at the location and didn’t worry too much about it. But upon returning to Denver, the problem persisted. Interestingly enough, the person I was calling would see I was calling and would often try to answer, but I only ever saw “call failed” on the screen.
I tried to get technical support, and was actually impressed with the local AT&T guys: they gave me a new SIM card, tried to reset the phone to factory settings. Then they referred me to AppleCare, saying it wasn’t a service issue. I called AppleCare and initially they tried to tell me it WAS a service problem, that there was a tower down nearby. I asked how it was possible that fellow coworkers’ phones worked in our office, and mine hadn’t worked in California. Ultimately they agreed it was possibly a hardware issue, and set me up with an appointment with an Apple Genius.
When it was time for my appointment, the genius ran the diagnostics. “wow, 97% dropped calls – definitely a problem”. She turned to me and said “I know you got this wet, but I’m in a good mood so I’ll give you a new one. Most people here wouldn’t do that”.
I explained that the water incident had happened months earlier, and she explained that sometimes these things just take time to really do damage. She filled out the replacement form, and sent me on my way.
The new iPhone has never dropped a call, never freezes like the old one. All of my misgivings about the phone and the service have been alleviated, thankfully it wasn’t the phone itself but my abuse that were the source of any dissatisfaction I held.
Rice may temporarily dry out your phone and render it useful for a period of time, but there is no denying that water and phones don’t mix, and eventually the damage will surface.
- What to do with a Wet iPhone – December 26th, 2008
- my iNitial thoughts (my first iPhone) – August 2nd, 2008
- What “No-commitment pricing option”? (AT&T and iPhone) – July 12th, 2008