The web is a challenging platform to develop for: there are an incredible number of system and browser configurations to consider. Thankfully, the folks at Imulus have released a product for times when “the site doesn’t work on my computer” isn’t enough information.
Support Details is a simple site that determines various details about the visitor’s configuration, which can then be saved or emailed. Rather than having to explain to less-technical folks how to determine if they have Javascript enabled or not, they can simply be directed to supportdetails.com.
They say the best products are designed to solve problems. As Co-founder and Client Services Manager George Morris wrote in the blog post introducing Support Details, the “idea started as a way to save time…[w]e simply were losing too much time to explaining the “how to”.” They came up with a straight-forward solution (the website title cheekily refers to the site as “Tech support anger management”), and now are sharing it with others.
Simple. Useful. Smart.
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{ 2 comments… read them below or add one }
Brilliant. Do you know how many people I’m about to forward this post to? Thanks!
Follow me on twitter: girlasaurus_rex
Thank you for the mention Andrea. We appreciate the post and I’d like to say we’re wide open for any suggestions people have to improve Support Details.
Follow me on twitter: gmorris
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