Selecting a communications channel

Jul 14, 2009 · 1 comment

in social media

With today’s technology, we have the possibility of nonstop connectivity. When our closest family and friends are accessible via phone, text message, twitter, Facebook, email and IM – oh yes, as well as offline – how do we choose by which means to connect?

A new friend advised me the other day that she doesn’t text message; she receives texts but then calls the person back. Alternatively, I can email her, leave her a message on Facebook, or see her on IM.

When working on a SxSW submission with another friend, I called him to talk about the presentation and left a voicemail. He texted me back to say he’d call later. On the phone, we decided to write down our ideas and then work iteratively via IM.

Today, a third friend tweeted:

Twitter _ Moira Lee DeVoid

I called her to ask about it (as I had this post brewing in my head already). She didn’t answer, so I texted her. Was she concerned with people using the tool publicly (via @ replies), or using it for private messages?

How do we decide how to contact someone? In some cases, it may be limited by the connections available: my parents don’t text, so that’s not an option. In others, it may be situational: when I’m in a public place I will text rather than call. Lastly, it may have to do with the content: I will forward a resource or link via email or Facebook, not text message or verbally.

What’s the primary way you decide how to contact someone? If I asked you right now to get a hold of me, how would you do it?

{ 1 comment… read it below or add one }

1 Michael Krotscheck Jul 14, 2009 at 9:44 am

Smoke signals or Morse Code. Oldies but goodies!

Follow me on twitter: krotscheck

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